céu na terra

General rental conditions

Here you can find the rental conditions the are valid when booking with a vacation home.
Please review the rental conditions, as booking a property also means agreeing to them.

Definitions:
Tenant: the main tenant, and his party, renting a vacation home.
Owner: the owner of the rented vacation home.

The general conditions apply to all properties made available on the website of holidayhome.pt/maisondevacances.pt on behalf of the owner. There can be deviation from the rental conditions only if the landlord has agreed to it in advance and in writing. In this case, these general terms and conditions nevertheless continue to apply in a complementary manner. Thus, under no circumstances can the tenant claim the application of its own terms, if any, whatever they may be.

  1. Covid-19
    1. As a tenant, it is your responsibility to ensure that Covid measures are respected.
  2. Book and pay
    1. You can book by phone or over the Internet.
    2. Bookings are binding. With the establishment of a booking order, the general booking conditions become effective. The renter must follow the booking steps and rental terms.
    3. There is NO booking fee.
    4. Booking order and booking confirmation:
      1. Each booking order is confirmed by the landlord by means of a booking confirmation e-mail.
      2. The booking confirmation contains the total amount to be paid and the payment steps: when how much should be paid. The composition of the total amount varies from house to house. The amount always includes the rental fee, but may also include usage fees and security deposit.
    5. Payments:
      1. Within 5 days of receipt of the booking confirmation, a deposit/advance of 30% of the total amount must be paid into the account of De Greve-Dierckens mentioned in the booking confirmation.
      2. The remainder of the total amount must be paid no later than 6 weeks before the start of the rental period.
      3. If the booking was made less than 6 weeks before the start date of the stay, the full total amount will be paid at the time of booking.
      4. In case of late payment, the landlord is entitled to cancel the booking.
  3. Cancel
    1. Cancellation by tenant
      1. The renter may cancel any booking without charge within 5 days from the booking date.
      2. Cancellations should be emailed to contact@vakantiehuis.pt or contact@maisondevacances.pt. Immediately upon receipt of the cancellation, holidayhome.pt/maisondevacances.pt will send a cancellation confirmation by e-mail.
      3. For cancellations from the 5th after booking confirmation until the 42nd day (6 weeks) before your stay date, the cancellation fee is 30% of the rent.
      4. For cancellations between the 42nd day (6 weeks) and the 28th day (4 weeks) before your stay date, the cancellation fee is 60% of the rent.
      5. If cancelled between the 28th day (4 weeks) and the 3rd day before the start of your stay, the cancellation fee is 90% of the rent.
      6. If cancelled on the 2nd day before the start of your stay or later, the cancellation fee is 100% of the rent.
    2. Cancellation by landlord
      1. If the landlord has determined that the property does not permit the stay to continue, the tenant will be notified immediately and, if possible, the landlord will offer an alternative.
  4. Obligations of the tenant
    1. The rented vacation home must be occupied by the tenant, his fellow tenants, or his visitors with due care and diligence, respecting the tranquility for the surrounding area.
    2. The house rules present and/or provided with the vacation home are an indissoluble part of the rental agreement and must therefore be strictly adhered to.
    3. To avoid any misunderstanding, upon arrival, the tenant will report the damage found to the landlord or his local representative as soon as possible so that the landlord has the opportunity to determine it himself.
    4. Please also report any damage caused by yourself to the local manager or the landlord upon departure.
    5. The intention is to offer you a clean, well-maintained home.
      If upon arrival one finds that this is not the case, there are shortcomings or defects, it is advisable to contact the landlord or his local representative so that they have the opportunity to come and determine this for themselves and have the opportunity to correct the problem.
    6. A complaint after the stay is only applicable if it is substantiated with evidential material such as photos, proof of conversations and exchanges that took place with the owner or his representative.
    7. All homes are smoke-free, so there is no smoking in the homes.
    8. The property
      cannot be used
      , during the total duration of the leased period, to
      host student parties, bachelor parties, drinking parties, or other similar events
      .
    9. The tenant does not burn wood in the barbecue (if any) or light fires in the garden.
    10. The tenant does not move furniture such as beds, couches, cabinets, etc.
      1. Even if one thinks to be careful, these things often lead to damage to walls and furniture.
      2. Also, it is not always obvious for the owner or his representative to put them back in place.
    11. Consumption and operating costs
      1. Energy costs go according to meter readings.
      2. The cost according to the meter reading on the website is an indication, an estimate, of consumption based on similar past stays.
      3. The lump sum and estimated amount is based on normal use as a good housekeeper of the vacation home.
      4. These do not take into account the charging of electric vehicles, the installation of inflatable pools or any other equipment not communicated in the description of the vacation home.
      5. The use of such extras or other things, added by yourself, must be requested from the owner before the start of the stay and additional charges may apply.
    12. Liability Insurance
      1. The renter is requested to be insured for damages to third parties such as civil liability insurance (family insurance).
      2. The property has its own fire insurance in the landlord’s name. But the renter is cautioned to do well to notify his civil liability insurance agent that one is staying in a vacation rental. This is in case the fire was caused by the tenant himself, if so then the home’s insurance may hold the tenant liable. This liability is covered by almost all personal liability insurance policies or by his own fire insurance.
  5. Obligations of the owner
    1. Facilities:
      1. Not all of the sports facilities, pools, restaurants and stores listed with the property description are open day in and day out throughout the year.
      2. Use of all facilities is at your own risk.
      3. Listed facilities and activities are not obviously free of charge.
      4. Due to circumstances, facilities may be down or temporarily unavailable.
    2. The landlord guarantees that the property corresponds to the description and that it is suitable for maximum number of persons stated therein.
    3. The owner also guarantees the good condition of the house, good maintenance, the cleanliness and workings of the appliances, and its contents, as well as the outbuildings, specifically the gardens, the courtyards, the children’s games, the outdoor furniture, the sauna, the swimming pool and the gas barbecue (only in Casa Cardal).
    4. If the tenant notices a missing or defect and this is reported to the landlord or through his local representative, the landlord should respond and, to the extent possible, resolve it as soon as possible.
    5. The owner cannot be held liable for:
      1. Loss, theft, damage or injury of any kind caused to the tenant during his stay at the vacation rental.
      2. Noise or other inconveniences resulting from road works or construction activities near your vacation home.
      3. For damages caused by natural forces, natural disasters, nuclear disasters, attacks, strikes, acts of violence, etc.
  6. Disputes between tenant and owner
    1. All disputes between the tenant and landlord are to be resolved between them.
    2. The deposit will be withheld until there is an agreement between the two parties.
  7. Maximum number of people
    1. The house description of each vacation home states the maximum number of people allowed to stay in the vacation home. This number cannot be exceeded under any circumstances. If exceeded, the rental agreement will be considered terminated by right and access to the vacation home will be denied without claim to a refund of rent.
    2. When exceeding the maximum number of people, one is no longer in compliance with Portuguese legislation related to fire safety, yet with fire insurance.
    3. If at a later time, unbeknownst to the landlord, additional persons do stay in the vacation home the following will result:
      1. Should one leave the property immediately, this without recovery of rent or utility charges.
      2. Or an immediate claim of 25% of the rental fee and utility charges per additional person will follow.
  8. Residence pets
    1. Pets may be brought only where they are allowed, with or without charge.
    2. The pet does not stay alone in the vacation rental and is supervised at all times, except when left in a crate.
    3. The pets do not use the beds, seats, shower or bath of the vacation rental.
    4. People provide their own sleeping and feeding equipment.
    5. Make sure the dog is dry and clean before entering the home.
    6. Guests leave the cottage after cleaning up dog hair.
    7. Guests clear the yard of dog poop upon departure.
      1. Failure to do so will result in a 100 euro charge deducted from the deposit.
      2. Sorry, but experience has shown that this does not always happen and this is not nice for the next guests, nor for the cleaning service to take on this task.
    8. The dog or other pets do not use the pool.
      1. If this does happen there will be a 50 euro charge, for the extra cleaning of the pool.
    9. These points are set up for hygienic reasons and to prevent damage to the vacation home.
    10. If these rules are not respected, the pet causes damage in the house or garden it will be deducted from the deposit.
  9. Types of companies
    1. The vacation homes are primarily designed to accommodate family groups and also non-family groups of a certain age.
    2. No groups wishing to organize bachelor parties, student parties, drinking parties, sex parties, etc. will be accepted
  10. Hour of arrival and departure
    1. The tenant respects arrival and departure times. Your intention is to arrive and stay in a neat vacation home. Therefore, there should be sufficient time for cleaning between the departure of the previous guests and the arrival of the new guests.
    2. Arrival time: the vacation home is at your disposal from 16:00.
    3. Departure time: up to and including 10:00 a.m.
  11. Bed and bath linen
    1. Bed and bath linen is included.
    2. Bed and bath linens may not be brought.
  12. The end of the stay – Departure
    1. End of stay
      1. The rented cottage/room should always be left neat and tidy at the end of your stay. This includes:
        1. cleaning up the house,
        2. everything back in place,
        3. Empty wastebaskets and trash cans,
        4. countertop cleanup,
        5. Putting clean dishes in the cupboard.
      2. In short, leave the property neat and broom clean.
      3. Also left the garden tidy, with everything returned to its original place of arrival.
      4. If the house and/or garden are left in such a poor condition that one does not have enough time with the predetermined cleaning hours, the landlord has the right to charge additional cleaning hours.
    2. Leaving the property
      1. The tenant closes windows and doors upon departure, and turns off the heating/air conditioning.
      2. It can happen that one does not enter the house until days later, and then in the meantime there is considerable consumption that is of no use to anyone.
      3. If this is not done then a surcharge may apply.
  13. Garbage
    1. There is no pickup service in Cardal or Bairradinha.
    2. Tenants bring their own trash to the containers in the street.
    3. If the garbage and other waste is not taken away, extra hours will be charged or the tenant will be fined from 20 to 50 euros.
  15. Guarantee
    1. The vacation homes have valuables and the deposit is to cover any mishaps or damage.
    2. Complaints regarding the inventory and existing damage will be accepted from 4 to 22 hours after your arrival. These should be reported to the landlord or his representative on site.
    3. The main tenant is liable for the damages caused by himself/herself, co-tenants, any visitors or by pets, even if found after his/her departure. If damage is found after the main tenant leaves, he or she will have to abide by the landlord’s ruling.
    4. The inspection of the vacation home is done at the time of cleaning because only then have they been able to check everything thoroughly. So it is in polishing that one can identify damage or breakage. It may happen that the vacation rental is in such a condition that additional cleaning hours must be charged. Please note: the property must be broom clean and tidy, trash cans emptied.
    5. If everything is left in good order and no damage or breakage is found, your deposit will be returned via bank transfer two or three weeks after your stay. If damages exceed the amount of the security deposit, the tenant is obliged to make an additional payment.
    6. A conflict over any damages is a conflict between the landlord and the tenant. The landlord decides on the deposit.
    7. One does well to report mishaps to the landlord, they are usually handled properly.
    8. If one breaks some, it is advisable to keep the broken pieces aside for the local person in charge. This allows it to determine which broken piece it is about and prevents discussions and misunderstandings.
    9. It is advisable to communicate this with the person responsible on site and the landlord in the event of an accident, this way things can be clarified and a solution can be reached that both parties can accept.
    10. Fortunately, just about all guests are golden.
  16. Force majeure
    1. The customer will not be entitled to a refund or compensation if the stay is partially or completely canceled in the event of force majeure.
    2. Force majeure is defined here as any abnormal and unforeseeable circumstance, independent of the lessor’s will and the consequences of which could not have been avoided despite all diligent measures taken.
    3. For example, without this list being restrictive: thunderstorm, fire, flood, drought, other exceptional weather conditions, natural disaster, pollution disaster, traffic conditions, epidemics, pandemics, quarantine measures, the (closing) of borders or geographic regions, food shortages or food irrigation, disruption of currency trade, strikes, lockouts, state of exception, terrorism, war …
  17. Modification of rental conditions
    1. landlord may change these rental conditions at any time, without prior notice. The amended rental terms shall take effect immediately upon their amendment.
  18. Applicable law
    1. These rental conditions are subject to Portuguese or Belgian law.

Info & contact

Casa do Rio: Rua da Bairradinha 486,
2240-322 Ferreira Do Zêzere
contact@vakantiehuis.pt

Alojamento Local n° 149899/AL

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